Policies

  1. CutRateDiamonds.com will not guarantee a reserved diamond for a particular customer for more than 48 hours without a down payment.

  2. All diamonds may be returned together with its original certificate within 30 days of the receipt of your Diamond for a full refund on the cost of the stone. You may return stock CutRateDiamonds.com merchandise in its original condition within 30 days of the receipt of your Diamond. Once a diamond has been set by a third party jeweler the return policy will no longer be in effect. Custom Orders are final sales. Modified or altered items are not refundable. However, we do guarantee the quality of our custom work and you may send the custom items within 30 days of the receipt of your order to perform minor improvements only if needed. This warranty does not, however, apply to items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise. Diamonds will not be accepted back unless prior authorization has been given. A refund will be issued only upon CutRateDiamonds.com inspection and approval of the returned items. Shipping and handling costs are not refundable.

  3. CutRateDiamonds.com processes orders in the order in which they are received. Items that are in stock will be shipped within 48 hours of receipt of payment. Usually they are shipped on the same day. Orders which require setting of a diamond may require additional time, which is typically 3-5 business days from date of payment. CutRateDiamonds.com uses Federal Express, UPS or the U.S. Postal Service; all shipments require a signature. Most deliveries are limited to the United States, and will not be made to P.O. Boxes. Merchandise will be shipped to the billing address on file with your credit card company. If shipment is to be made to another address, the customer will need to advise his credit card company of the alternate address.

  4. If at any time you would like to upgrade your diamond, we will be happy to accommodate you Subject to market fluctuation. Please call us to discuss the policy on the particular stone of interest.

  5. All Loose Diamonds come with proper certification. CutRateDiamonds.com provides the finest quality diamonds available. Therefore, the diamond Grading Certificate from the Gemological Institute of America (GIA), European Gemological Laboratory (EGL), or the American Gem Society (AGS) will accompany our loose diamond inventory. These laboratories are recognized around the world as the most respected diamond graders. By supplying Lab Certificates, Appraisals and/or Grading Certificates from GIA, EGL and/or AGS for its merchandise, CutRateDiamonds.com accepts and supports such documents exclusively, as proof of identity and quality of corresponding merchandise. In the event that the customer wishes to have merchandise examined by another laboratory, grading entity or jeweler, CutRateDiamonds.com does not accept any responsibility for those results which will simply serve as the customer’s reference items.

  6. CutRateDiamonds.com reserves the right to update, modify or change any information contained on this web site at any time at our sole discretion and without advanced notice. Examples may include modifications to the terms and conditions of sale, warranty and prices. Due to the volatility of the precious stones and metal markets, we guarantee our web prices as listed only for same day orders. However, we will guarantee the price for 48 hours once an order has been placed. CutRateDiamonds.com, its agents, employees or affiliates shall not be held liable for any indirect, incidental, punitive or consequential damages arising directly or indirectly from the use of any of the information contain in or received from this site.

For more information contact us at: info@CutRateDiamonds.com