Diamond Frequently Asked Questions

  • How is it possible that I saw the exact same stone for significantly more on other websites?
    The reason you saw the stone on someone else’s website is because both of us are brokering the same stone. Most of our stones are either ours or are located in our office building and are immediately accessible to us. We do not have exclusive brokering rights with our neighbors, but we do get very good pricing and pass it along to you. Furthermore, our pricing structure is not the same as most of our internet competition which also allows us to offer you diamonds at a discounted price. (See question 3).
  • Is your entire inventory viewable on-line?
    No. It has been our experience that if we had too many stones available on-line, then it makes the decision process more difficult. We have many more stones available, and if you do not see exactly what you want in our on-line searchable database, just inform us and we will search our inventory that we have not placed online.
  • Will I pay taxes on my purchase?
    All transactions for customers out of NY State will be tax free.
  • Do you have an upgrade policy?
    We have upgraded the stones for many of our customers, however, our upgrade policy is on a stone by stone basis. Please enquire prior to purchasing the stone.
  • What is your return policy?
    You have 30 days, from the date you receive the diamond to inform us that you would like to return it. If you desire to return it, you must inform us first and we will provide you with an RMA number. Upon receipt and verification that everything is in order, you will receive a complete refund of the cost of the stone. We do not provide refunds of custom mountings, however, we will accept custom mountings back and re-work any unacceptable element of the mounting. If the diamond jewelry has been used or worn the return will be void.
  • What happens if the diamond gets lost or stolen when you send it to me?
    We use a diamond courier service which subcontracts most of its domestic shipping to UPS. Each shipment is fully insured until it is signed for upon delivery. If the diamond gets lost or stolen during shipment, we will either refund your money or provide you with an acceptable substitute stone. The choice is yours.
  • Do you have any payment plans?
    In most cases we will work with you to model a very short term payment plan after your needs. For example; if you need 30 – 45 days to complete payment, we may be able to accept 50% up front and the balance during duration of the set time period.
  • Do you offer financing for your diamonds?
    We do not have a financing plan per se, however, many of our customers have used credit card checks with low interest rates to pay for their purchase or even taken advantage of new credit card plans which offer the first 6 months for 0% interest. We do not have the infrastructure that some of our competition has which allows them to charge a high premium on the purchase price of the stone and then offer the customer other payment options.
  • Can I see the diamond before I pay for it?
    It depends. We have worked out an extremely economical purchasing policy with affiliates throughout the country in Texas, Florida, Georgia, Illinois, California, Maryland, New York and more. Not all of the diamonds you see on-line are available for viewing prior to purchase at each of these locations. However, there is sufficient inventory available at the locations which will still allow you to purchase a similar stone using our low internet pricing structure. Most diamonds are available for viewing prior to purchase at our New York headquarters.
  • How do I know that you will be giving me the diamond I have purchased?
    We are lucky that the diamond industry has been de facto regulated by various certifying organizations such as the GIA, EGL and AGS. We always prefer to sell our customers certified diamonds so it is stated very clearly on the certificate the description of the stone. Our customers receive the original certificate along with the delivery of the stone. Some of our stones are even laser inscribed with the certificate number so you could easily match the stone up with the certificate. In any case, we encourage our clients to take their diamond and the certificate to their local appraiser to confirm that the diamond we delivered is the diamond on the certificate. This may cost you a few dollars, but with the money you have saved by purchasing from us, it will be money wisely spent.
  • Can we trust you?
    We have been selling diamonds on the internet since 1999. We are members of numerous diamond and business organizations and the worse thing that could happen to us is if our name was besmirched. Our primary bank is Fleet Bank, 592 Fifth Ave, New York, NY. You can call them @ (212)852-8870 and discuss with them our reputation. (The bank knows us as Cut Rate Diamonds, Inc.) We are also members of the JVC which requires all members to go to an independent jewelry mediator to mediate all disputes. We have hundreds of satisfied customers some of whom have written testimonials for our testimonial page.
  • Why are your prices so inexpensive?
    We want to sell our merchandise! CutRateDiamonds has done extensive marketing surveys to ensure that we provide our customers with the best price possible. Many of our merchandise is our own, but we broker a lot as well. In any case, we have a pricing structure that reduces our profit to something close to what sales tax would be if you purchased the diamond locally at a truly wholesale price.
  • Why should I buy a diamond from CutRateDiamonds?
    Great customer service combined with fantastic savings! CutRateDiamonds is a small professional family corporation. Steven & Barry are the owners and are directly involved in every transaction. They ensure that only quality merchandise is shipped to the customer and that the customer receives first class service starting from the first encounter with Cut Rate until even after the sale is complete. They are always looking out for the best interest of the customer, since they know that what is good for the customer is good for the business. Besides the excellent customer service each customer receives, they also experience fantastic savings. It goes without saying that buying on-line will save you between 20% and 50% than the prices in your local jewelry store. However, CutRateDiamonds price their merchandise to save you even more than most on-line diamond stores.