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1) Why should I buy
a diamond from CutRateDiamonds?
2) Why are your prices so
inexpensive?
3) Why does your competition
offer similar stones for thousands of dollars more?
4) Can we trust you?
5) How do I know that you will be giving me the diamond I have purchased?
6) Can I see the diamond before I pay for it?
7) Do you offer financing
for your diamonds?
8) Do you have any payment
plans?
9) What happens if the diamond
gets lost or stolen when you send it to me?
10) What is your return policy?
11) Do you have an upgrade policy?
12) Will I pay taxes on my
purchase?
13) Is your entire inventory
viewable on-line?
14) How is it possible that
I saw the exact same stone for a $1000 more on someone else's
website?
1) Why should
I buy a diamond from CutRateDiamonds?
Great customer service combined with fantastic savings! CutRateDiamonds
is a small professional family corporation. Steven & Barry
are the owners and are directly involved in every transaction. They
ensure that only quality merchandise is shipped to the customer
and that the customer receives first class service starting from
the first encounter with Cut Rate until even after the sale is complete.
They are always looking out for the best interest of the customer,
since they know that what is good for the customer is good for the
business. Besides the excellent customer service each customer receives,
they also experience fantastic savings. It goes without saying that
buying on-line will save you between 20% and 50% than the prices
in your local jewelry store. However, CutRateDiamonds price their
merchandise
to save you even more than most on-line diamond stores.
2) Why are your prices so inexpensive?
We want to sell our merchandise! CutRateDiamonds has done extensive
marketing surveys to ensure that we provide our customers with the
best price possible. Many of our merchandise is our own, but we broker
a lot as well. In any case, we have a pricing structure that reduces
our profit to something close to what sales tax would be if you purchased
the diamond locally at a truly wholesale price.
3) Why does your competition offer similar
stones for thousands of dollars more?
For a long time we had the same question. The bottom line answer
is that they have much more overhead and they are more profit oriented.
Some of our competition offer services such as "see before you buy".
At one time we tried to implement the exact same service for our customers
until we found out how it really works. The customer picks out a diamond
and then it get shipped to a local jeweler. The jeweler examines the
diamond with the customer and consummates the sale. For this service
the jeweler will receive 10%-16% of the final sale. For example: If
the vendor paid $10,000 for the diamond he would sell it for approximately
$12,500. The vendor and the jeweler would each receive at least $1,250
profit for the sale! CutRateDiamonds does NOT mark up any of their
diamonds so high! We on the other hand started this business to service
our customers to maximize their purchase per dollar spent.
4) Can we trust you?
We have been selling diamonds on the internet since 1999.
We are members of numerous diamond and business organizations
and the
worse thing that could happen to us is if our name was besmirched.
Our primary bank is Fleet Bank, 592 Fifth Ave, New York, NY.
You can call them @ (212)852-8870 and discuss with them our
reputation.
(The bank knows us as Cut Rate Diamonds, Inc.) We are also
members of the JVC which requires all members to go to an independent
jewelry mediator to mediate all disputes. We have hundreds of
satisfied customers some of whom have written testimonials for
our testimonial page.
5) How do I know that
you will be giving me the diamond I have purchased?
We are lucky that the diamond industry has been de facto regulated
by various certifying organizations such as the GIA, EGL and AGS.
We always prefer to sell our customers certified diamonds so it is
stated very clearly on the certificate the description of the stone.
Our customers receive the original certificate along with the delivery
of the stone. Some of our stones are even laser inscribed with the
certificate number so you could easily match the stone up with the
certificate. In any case, we encourage our clients to take their diamond
and the certificate to their local appraiser to confirm that the diamond
we delivered is the diamond on the certificate. This may cost you
a few dollars, but with the money you have saved by purchasing from
us, it will be money wisely spent.
6) Can I see the diamond
before I pay for it?
It depends. We have worked out an extremely economical purchasing
policy with affiliates throughout the country in Texas, Florida, Georgia,
Illinois, California, Maryland, New York and more. Not all of the
diamonds you see on-line are available for viewing prior to purchase
at each of these locations. However, there is sufficient inventory
available at the locations which will still allow you to purchase
a similar stone using our low internet pricing structure. Most diamonds
are available for viewing prior to purchase at our New York headquarters.
7) Do you offer
financing for your diamonds?
We do not have a financing plan per se, however, many of our customers
have used credit card checks with low interest rates to pay for their
purchase or even taken advantage of new credit card plans which offer
the first 6 months for 0% interest. We do not have the infrastructure
that some of our competition has which allows them to charge a high
premium on the purchase price of the stone and then offer the customer
other payment options.
8) Do you have any
payment plans?
In most cases we will work with you to model a very short term payment
plan after your needs. For example; if you need 30 - 45 days to complete
payment, we may be able to accept 50% up front and the balance during
duration of the set time period.
9) What happens if the diamond gets
lost or stolen when you send it to me?
We use a diamond courier service which subcontracts most of its domestic
shipping to UPS. Each shipment is fully insured until
it is signed for upon delivery. If the diamond gets lost or stolen
during shipment, we will either refund your money or provide you
with
an acceptable substitute stone. The choice is yours.
10) What is your return policy?
You have 30 days, from the date you receive the diamond to inform
us that you would like to return it. If you desire to return it,
you
must inform us first and we will provide you with an RMA number.
Upon receipt and verification that everything is in order, you will
receive
a complete refund of the cost of the stone. We do not provide refunds
of custom mountings, however, we will accept custom mountings back
and re-work any unacceptable element of the mounting.
11) Do you have an
upgrade policy?
We have upgraded the stones for many of our customers, however, our
upgrade policy is on a stone by stone basis. Please enquire prior
to purchasing the stone.
12) Will I pay taxes
on my purchase?
All transactions for customers out of NY State will be tax free.
13) Is your entire
inventory viewable on-line?
No. It has been our experience that if we had too many stones
available on-line, then it makes the decision process more difficult.
We have many more stones available, and if you do not
see exactly what you want in our on-line searchable database,
just inform us and we will search our inventory that we have
not
placed online.
14) How is it possible
that I saw the exact same stone for significantly more on other
websites?
The reason you saw the stone on someone else's website is because
both of us are brokering the same stone. Most of our stones are
either ours or are located in our office building and are immediately
accessible to us. We do not have exclusive brokering rights with
our neighbors, but we do get very good pricing and pass it along
to you. Furthermore, our pricing structure is not the same as
most of our internet competition which also allows us to offer
you diamonds at a discounted price. (See question 3).
Please feel free to CALL US if you
have any other questions!
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